Some Tips to Consider
Let's cut to the chase. Suppose that in the near future, you have to analyze
a series of focus groups. What would be the most valuable advice that
we could offer? We suggest the following.
Know What Is Needed in Your Research Environment
The approaches to focus group research can vary greatly, and one form
of analysis can be completely impractical or be disregarded in your setting.
Find out how previous analysis was done. If this is the first time you've
analyzed focus groups, seek advice from colleagues about how other research
has been conducted. Analysis for a dissertation is a world apart from
analysis for a small, nonprofit agency with a shoestring budget.
Being There Is Best
Nothing beats being present in the focus group. We highly encourage that
analysis be done by someone who was physically present in the room when
the focus group was conducted. It's been estimated that 80% of the content
is found in the transcript, and the remaining 20% are all the other things
that occur in the room. In some groups, the environment must be sensed
and felt.
Not Everything Is Worthy of Analysis or Can Be Analyzed
Beginning analysts often make the mistake of assuming that they must use
all the data. In some focus groups, much of the discussion may be of marginal
value, but in other groups, the comments are rich and insightful. Certain
questions are more important than others, and you must know one from the
other. Place your attention on parts of the group discussion in which
the most relevant conversation is being held.
Analysis Is Based on Pattern Identification
An elementary teacher had an interesting way of teaching classification
systems. The teacher would bring out a large box full of keys and dump
the keys in the center of the room. The teacher told students to arrange
the keys. The students would ask questions about how they might do it.
The teacher said that there could be many ways, and they should think
about it and then place the keys in categories. The kids eagerly got into
the task, discussing possibilities, comparing strategies, changing directions
several times, and then finally coming to agreement about a preferred
method. Sometimes they would abandon one method and use something different.
It was always an interesting exercise. Some kids would sort the keys by
color or metal (brass, iron, and nickel); others would sort by size (small,
medium, large); and still others would sort by the key type (automotive,
house, padlock, luggage, etc.). There were no wrong ways to do it, and
after a while, a student would ask about the purposes of classification
systems. (The teachable moment!) Was it to arrange keys for future use?
Was it for an aesthetic display? The way we categorize depends on our
purpose. In a similar way, focus group researchers must reflect on the
purpose of their categories. These categories are often determined by
the purpose of the study.
Beware of Personal Bias or Preexisting Opinions About the Topic
People differ in how they analyze. Some have hunches about what they might
find, and when they find the first evidence that confirms that hunch,
they leap to conclusions. Sometimes the leap is premature. Always challenge
yourself before you leap. Seek evidence that disproves or presents counterinformation.
Seek insight from colleagues, particularly those with different backgrounds.
Be ready to release your grip on an interpretation and embrace alternatives.
Preexisting opinions can sometimes be helpful, but they can also be dangerous.
Be open to multiple realities.
You Are the Voice of the Participants
Consider yourself the voice or interpreter of the participants. Your task
is to clearly communicate how participants felt about the topic. In a
way, you are their spokesperson. There may be different voices and multiple
views that need to be presented, and your task is to accurately represent
the range of views.
Visual Representation of Reality
Give thought to drawing a picture of your findings. Sometimes flow charts,
matrices, diagrams, and so on are helpful in depicting results. Other
times, sketches, drawings, images, cartoons, or analogies are helpful.
Anselm Strauss (1988) uses visual techniques to help students with qualitative
analysis. The visual representation is helpful both in forming the analysis
and later when results are communicated.
Leave the Numbers Out
We pay attention to frequency, but we don't count things up, and we rarely
include numbers in reports. Numbers are misleading in focus group reports.
Readers often want to turn numbers into percentages and project to the
population. This is unwise. The sample size is too small. Not everyone
answers every question. Some people may comment three times on one issue.
Other people may not comment at all. Instead, use modifiers such as no
one, a few, some, many, most, or all to describe how many people talked
about an issue in a particular way.
|