Qualities of a Good Questioning Route
A questioning route is a list of sequtnced questions in complete, conversational
sentences. A good questioning route:
Has an Easy Beginning
Good focus groups get off to a fast, conversational start. Tough questions
at the very beginning take too much time and may be modified by later
comments in the group. Use questions that are easy for everyone in the
group to answer.
Is Sequenced
It is called a focus group because it has a focus. One part of the focus
is the question sequence. The questions naturally flow from one question
to another. By contrast, it is not a bunch of questions just thrown together.
There is thought given to the sequence.
BACKGROUND
Questioning Route versus Topic Guide
There are two different questioning strategies used by focus group moderators:
topic guide and questioning route. The topic guide is tike an outline
with a list of topics or issues to be pursued in the focus group. This
list consists of words or phrases that remind the moderator of the topic.
By contrast, the questioning route is a sequence of questions in complete
sentences. The topic guide tends to be used by professional moderators
in marketing research studies, whereas the questioning route is often
preferred in the public/nonprofit and academic environments. The advantages
and disadvantages of each approach are described in Chapter 2 of Developing
Questions for Focus Groups. We prefer the questioning route because it
fosters consistency in questioning and, as a result, improves analysis.
It forces the moderator or research team to think about the words and
phrases to be used ahead of time, and it helps the sponsor more clearly
understand what will occur in the focus group. In addition, it increases
consistency in the way questions are asked across groups.
Moves From General to Specific
Another reason that this process is called a focus group is that the questions
move from broad and general questions (often of lesser importance) to
more specific questions of greater importance to the study.
Uses the Time Available Wisely
It is always a challenge to anticipate how much time is needed to answer
the questions. The moderator must allow sufficient time for the important
questions that are being asked during the latter part of the focus group.
The question route provides the roadmap with "mile markers."
This is discussed later in the section on estimating time for questions.
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