3
Developing a Questioning Route
The mother thought her daughter should have a comprehensive checkup before
starting kindergarten. She made an appointment with an eminent psychologist
to examine the youngster for any possible abnormal tendencies. Among the
questions, the man of science asked, "Are you a boy or a girl?"
"A boy," the little girl answered. Somewhat startled, the psychologist
tried again. "When you grow up, are you going to be a woman or a
man?" "A man," the little girl answered. On the way home,
the mother asked, "Why did you make such strange replies to what
the psychologist asked?" In a serious tone, the little girl replied,
"He asked such silly questions, I thought he wanted silly answers!"
Developing good questions seems like it should be easy. But this is one
of the areas where budding (and experienced) focus group researchers run
into problems. Often beginners generate interesting questions, but it
isn't clear how answers to those questions will help achieve the purpose
of the study. Or they phrase the questions in ways that don't beg for
discussion. A simple yes or no will do. Or they generate a list of thirty
questions to be answered in a two-hour group. Developing good focus group
questions requires time, help from buddies, and attention to a few guidelines.
The series of questions used in a focused interview-the questioning route-looks
deceptively simple. Typically, a focused interview will include about
a dozen questions for a two-hour group. If you asked these questions in
an individual interview, the respondent could probably tell you everything
he or she could think of related to the questions in just a few minutes.
But when these questions are asked in a group environment, the discussion
can last for several hours. Part of the reason is in the nature of the
questions and the cognitive processes of humans. As participants answer
questions, their responses spark ideas from other participants. Comments
provide mental cues that trigger memories or thoughts of other participants-cues
that help explore the range of perceptions.
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